This is privacy notice of Tinker and Fix.
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection laws protect you.
- What is the purpose + scope of this privacy notice?
- The personal data we collect about you, why + how we collect it
- Who we share your personal data with and why
- How we keep your data secure
- How long we keep your data for
- Your legal rights
- Queries, requests or concerns
- Changes to this notice and your duty to inform us of changes
1. What is the purpose + scope of this privacy notice?
This privacy notice aims to give you information on how Tinker and Fix (collectively referred to as the “Site”, "we", "us" or "our" in this privacy notice) collects, uses, discloses and processes your personal data through your use of this website (when you visit it), including any data you may provide through this website when you, for example, purchase a product or sign up to our newsletter.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Data controller: Louise Hames is the controller and responsible for your personal data. Our contact details are 7 Pinfold Lane, Market Overton, Rutland, LE15 7PN, UK.
After reviewing this policy, if you have additional questions about any data matters, want more information about our privacy practices, or would like to make a complaint, please contact Louise Hames by e-mail at email@example.com or by mail on the above address.
Third-party links outside of our control: This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements (notices or policies).
When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The personal data we collect about you, why + how we collect and use it
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
In this Privacy Notice, we refer to any information about an identifiable individual (including the information below) as either “Personal Information” or “Personal Data”.
When you visit the Site, we collect, use, store and transfer certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect, use, store and transfer additional information if you contact us for customer support, or if we contact you (notably for 18+ age verification).
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in performance of contract (e.g. where processing your data is necessary to deliver the goods you order), in legitimate business interest, and to comply with a legal or regulatory obligation (e.g. 18+ verification).
See the list below for more information about what Personal Information we collect, how we collect and use it, and why.
- Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose:shared with our processor Shopify.
Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection:to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection:collected from you via the site, via email, telephone or face to face.
- Disclosure for a business purpose:shared with our processor Shopify.
- Personal Information collected:
- Identity Data includes: title, first name, last name, if (having been age verified) the label of ‘18+ verified’.
- Contact Data includes billing address, delivery address, email address, telephone number
- Payment Data includes payment information (including credit card numbers, email address and phone number).
Customer support information
- Purpose of collection: To provide customer support to you e.g. the process of recommending and providing products or services to you. To process orders and to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you via the site, via email, telephone or face to face.
- Disclosure for a business purpose: shared with our processor Shopify
- Personal Information collected:same as in ‘order information’ above. This may also include prompts to remember particular customers e.g. references to conversations or a log of their social media accounts.
- We do NOT collect any Special Categories of Personal Dataabout you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
- Change of purpose: We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Louise Hames, Data Controller. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- If you fail to provide personal data: Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us - but we will notify you if this is the case at the time. For example, if you do not provide us with age verification when purchasing a bladed item, we will be unable to send this item to you. We will contact you to request this information and if not received, your order will be cancelled and refunded.
- The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
3. Who we share your personal data with and why
We may have to, or chose to share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. This will involve transferring your data outside the UK. For example:
- Sales: We use Shopify to power our online store. They are based outside of the UK so their processing of your personal data will involve a transfer of data outside the UK. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. The key points we at Tinker and Fix believe you should know are:
- Shopify state they only collect and use information about you on our behalf and that they will never use your personal information to independently market or advertise to you, unless you are using one of their own apps or services directly.
- As we are in the UK, Shopify International Ltd (based in Ireland) controls all personal information. Your personal information is internationally transferred because it is sent to other Shopify locations and to service providers who may be located in other regions, including Canada (where Shopify are based) and the United States. Shopify state that when they send your personal information outside of Europe, they do so in accordance with European law.
- According to Shopify, your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
- Our processor Shopify uses customers’ personal information to block certain transactions that appear to be fraudulent through limited automated decision making. Services that include elements of automated decision-making include: a) Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours. B) Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
- Marketing. If we require we use/may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you (behavioural advertising). We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
- Promotional emails or offers from us: We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us. You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences, by following the opt-out links on any marketing message sent to you, by contacting hello@TinkerandFix.co.uk at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [a product/service purchase, warranty registration, product OR service experience or other transactions].]
- If we required: Providers of professional services (e.g. IT, accountancy or legal support services).
- If legally required to comply with applicable laws and regulations: HM Revenue & Customs, regulators and other authorities based in the UK (if they require reporting of processing activities in certain circumstances) and (where legally required and/or we deem to be appropriate given we operate in the UK) the equivalent Customs, regulators and other authorities based worldwide.
- If in the future it was necessary: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
4. How we keep your data secure
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5. How long we keep your data for
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for 6 years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
6. Your legal rights
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data which we hold about you;
- The right to request that we correct any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary to retain such data;
- The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable (i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please contact Louise Hames, Data Controller on the above contact details.
- No fee required – with some exceptions You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
- What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
7. Queries, requests or concerns
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Data Controller, Louise Hames on the above contact details.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the relevant data protection authority. In the UK this is with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
8. Changes to this notice
We may update this Privacy Notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.